All ASU-Newport day and evening classes have been moved to remote learning for 2/1/2023.
All ASU-Newport day and evening classes have been moved to remote learning for 2/1/2023.

Arkansas State University - Newport

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Student Complaint Log

College students are entitled to an accessible procedure for expressing dissatisfaction and communication with the administration to reconcile any college-related problems. Arkansas State University - Newport has procedures for addressing written student complaints and is proactive with respect to student concerns.

Students are encouraged to resolve college-related problems through the informal and formal grievance process. See the general steps below for resolving an issue. Please consult the ASU-Newport Student Handbook for more details on filing formal academic and non-academic grievances.

In addition to the formal grievance procedures, any written complaint, submitted via the electronic Student Complaint form; will be accepted and acted upon as long as it contains the student’s name, contact information, a general description of the grievance and expected outcome. The resolution of grievances can be conducted with students in person, through phone or online via ASU-Newport email.

Note: The Student Complaint Form and process is not to bypass the formal grievance processes for academic and non-academic issues.

CLICK HERE to access the student complaint form.

Please refer to Standard Operating Procedure 2001 for more information about the Academic Affairs Student Complaint Logs.

Please refer to Standard Operating Procedure 4001 for more information about the Student Affairs Student Complaint Logs.

 

If the grievance is not resolved after exhausting ASUN’s grievance procedure, students may file a complaint with the Arkansas Department of Higher Education (ADHE).  Students who wish to file a complaint should review the contact information listed below. These agencies usually require the student to exhaust the institution’s internal complaint processes prior to filing a complaint or grievance. 

Arkansas Department of Higher Education (ADHE) An out-of-state student may report an unresolved grievance (except for those related to grades or student conduct) by contacting ADHE. The student grievance web form may be accessed at: https://www.adhe.edu/students-parents/colleges-universites/student-grievance-form/

ADHE is Arkansas’ state portal agency for the National Council for State Authorization Reciprocity Agreements (NC-SARA) and is responsible for the final resolution of student complaints against Arkansas institutions. If a complaint is received from an ASUN student located outside of Arkansas, in accordance with the SARA complaint resolution process, ADHE will notify the SARA portal entity of the state in which the complaining student is located. For a list of NC-SARA portal entity contacts, visit
https://www.nc-sara.org/content/state-portal-entity-contacts