Returns, Availability, and Contacts

Returned Payments

Should an automatic bank payment or credit card payment be returned, a $30.00 FACTS Returned Payment Fee will be automatically assessed to your account. You will be notified by FACTS of the returned payment via mail or email.

e-Cashier Availability

Availability of e-Cashier is determined by Arkansas State University – Newport. Please be aware Arkansas State University-Newport may elect to not have e-Cashier available during specific times and dates during registration.

Please do not assume your balance will automatically be adjusted if financial aid is received or a class is dropped or added. You should review your agreement balance online through My FACTS Account or call the ASUN Business Office at 870.512.7802 to confirm the change.


If you’ve made changes to your address, phone, or banking information all FACTS at 800.609.8056. If you have questions regarding your FACTS agreement, please contact FACTS directly or view your agreement online through My FACTS Account. To access My FACTS Account, follow the instructions located on the FACTS Confirmation Notification or e-mail.

If you have questions regarding your tuition balance, please call the ASUN Business Office at 870.512.7802.