Student Help: Software & Browsers

Campus Compatibility

Some types of programs interfere with the flow of information across the Internet and will have to be disabled for student e-mail to function properly. These programs can usually be located within either the System Tray or Task Manager in Windows. If your student e-mail isn’t working on your computer, try closing all of the following types of programs:

  • Pop-up Blockers
  • Instant Messengers
  • Download Managers
  • Weather Monitoring Programs
  • Internet Accelerators

Microsoft Office (Student Download)

Arkansas State University – Newport Software offers Microsoft office and other software available for download as part of the Campus License Agreements with vendors. This software is access through a third party using the ASU Newport email address and password. This software is supported through this third party (Kivuto) and is not supported by the ASUN Faculty nor ASUN Staff. Please only download the software that is being used within the classroom to prevent compatibility issues. Currently the ASUN System only uses Microsoft Office 2010 and Windows 7. Issues can occur by using different versions of these software distributions. The download and installation of this software should be installed at your own risk. For any issues or help during the install installation please seek professional help from a trained technician.

Prior to installing the Microsoft Office Suite please remove all trial or previous versions of Microsoft Office. The Offuce Suite will not activate when using the provided key!

Please read the instructions prior to downloading  by clicking here.
To access the Microsoft products download portal click here .

Browser Alternatives

My ASUN Portal is compatible with the following browsers:

  • Internet Explorer 7.0+
  • Safari 6.0+
  • Firefox 3.6+
  • Google Chrome 21.0.1180.89

To download an alternate browser, use the following links:


If you are having other problems see the Portal FAQ or Registration Help.