Portal Help: Frequently Asked Questions

How do I activate my student e-mail account or reset my password?

  1. Click on the following link: Aphrodite3
  2. Read more about the Registration process.

I have logged into My ASUN Portal but there are not any courses listed for me to take. What do I do?

The courses must be moved from one server to another in order to show up. Wait 3 – 4 hours after you have registered and your course should show up.

Who do I contact if I have trouble with My ASUN Portal?

Always start by contacting your instructor.

How do I install the e-Racer lockdown browser and then how do I take a test once it is installed?

Follow the instructions in this e-Racer Instruction Booklet.

When I log in I get an Internet Optimizer Error. What do I do to get Student E-mail to Work?

Uninstall Internet Optimizer

  1. Click on Start
  2. Settings
  3. Control Panel
  4. Add/Remove Programs
  5. Click on Internet Optimizer
  6. Click on the Remove Button for the Internet Optimizer
  7. Confirm Program is Deleted
  8. Reboot Computer if necessary

You can also turn off the optimizer while you are working on the Portal. There should be an icon for your internet optimizer in the system tray located in the bottom right hand corner of your screen. Right click the icon and there should be a box pop up that will allow you to deactivate the optimizer while you are logged onto your Portal account. The optimizer will start again when your computer is restarted.

My e-mail isn’t working. Where can I find my instructor’s phone number?

The Faculty/Staff Directory will give the telephone numbers and e-mail addresses of all ASUN faculty and staff.

I want to print my calendar or assignments only. What do I do?

Place the mouse icon in front of the material you want to print and left click holding down on the mouse. Drag the mouse downward across all the material you want to print. Stop when you have it all selected and then release the mouse. Click on the file menu at the top. Select Print. Click on the circle next to selection. Click OK.

I clicked print but nothing happened. What do I do?

Do not print the pages again. If you are in the Library check with one of the library technicians. The printer may be out of paper. Make sure the correct printer was selected.


If you are having other problems see Registration Help or a list of incompatible Programs and Browsers.