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How to login to WebCT | Software that can interfere | Frequently Asked Questions

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To login to WebCT use the following instructions:

1. Click on the WebCT icon on our home page (this will take you to a login screen)
2. To login for the first time your username will be your first initial, middle initial, last name, and the password will be the same.
   1. Example: John A. Doe would have a username of JADoe and a password of JADoe
   2. If you do not have a middle initial you will need to substitute an x in that place your login would look like this example: John Doe would have a username of JXDoe and a password of JXDoe
   3. If your last name begins with an Mc then your login would have the first three letters capitalized, the 'c' in lowercase and the fifth letter capitalized. For example: John A. McCallister would have a login name of JAMcCallister and a password of JAMcCallister.
3. Once you login you are required to change your password.
4. On the left hand side you will see a list of classes that have been assigned to you.

Note: if you are a returning student your password has not changed from the past semester.

Software that could interfere with WebCT

Some types of programs interfere with the flow of information across the internet and will have to be disabled for WebCT to function properly. These programs can usually be located within either the "System Tray" or "Task Manager". These include, but are not limited to:

1. Popup blockers (some popup blockers include: QuickShield, CoffeeCup, and Some versions of Norton such as "Norton Internet Security and Norton Personal Firewall ").
2. Instant messengers (some examples are: Microsoft Instant Messenger, Yahoo! Instant Messenger, and AOL Instant Messenger).
3. Download managers (for example: Kazaa, Imesh, Emule, Bearshare, and Napster).
4. Weather Monitoring Programs (for example: WeatherBug).
5. Internet Accelerators (for example: Worldlynx Accelerator)

If you are still having trouble with WebCT after checking the above items please refer to http://www.webct.com/trouble

Browser Alternative

There have been some cases where Internet Explorer and WebCT have not worked well together. We have found in some cases that the FireFox browser works at times when Internet Explorer won't. FireFox is a browser just like Internet Explorer. If you are having problems and would like to try FireFox, please go to the following link: http://www.asun.edu/FirefoxSetup1501.exe. Download the file and then follow the installation procedures. Once the installation is complete, start the program and enter the WebCT address: http://techserver.asun.edu:8900/webct/public/home.pl or click the link on our home page.

Frequently Asked Questions

1. I have entered my username and password but it says the login is incorrect. What do I do?
   1. Try to use the forgot password option on the login screen to retrieve your password.
   2. Contact your instructor and have them verify your login name and reset the password if necessary.
   
   
2. I have logged into WebCT but there are not any courses listed for me to take. What do I do?
   1. If there are not any courses showing up once you have logged in and get to the My WebCT page then you should contact your instructor. This means that your instructor has not added you to the course.
   
   
3. Who do I contact if I have trouble with WebCT?
   1. Always start by contacting your instructor!!!
   
   
4. I can get to the ASUN web page but when I try to click the WebCT icon I can't get anything to come up. What do I do?
   1. The first thing you should do is to turn off any firewall or spam blocker before you try to go to the WebCT site. Most of these software tools block the WebCT login screen from showing up.
   2. If you still do not get a login screen, you should try a different computer to try to see if there could be something on your computer preventing WebCT from working.
   
   
5. When I log in I get an Internet Optimizer Error. What do I do to get WebCT to Work?
   1. Uninstall Internet Optimizer
      1. Click on Start
      2. Settings
      3. Control Panel
      4. Add/Remove Programs
      5. Click on Internet Optimizer
      6. Click on the Remove Button for the Internet Optimizer
      7. Confirm Program is Deleted
      8. Reboot Computer if necessary
   2. Turn of the optimizer while you are working on WebCT. There should be an icon for your internet optimizer in the system tray located in the bottom right hand corner of your screen. Right click the icon and there should be a box pop up that will allow you to deactivate the optimizer while you are logged onto your WebCT account. The optimizer will start again when your computer is restarted.
   
   
6. I have logged into WebCT but I keep getting knocked off. What do I do?
   1. If you ar running a personal firewall it may knock you off. There should be an icon for your firewall in the system tray located in the right hand corner of your screen. Right click the icon and there should be a box pop up that will allow you to deactivate the firewall while you are logged onto your WebCT account. The firewall will start again when your computer is restarted.
   
   
7. I am having trouble contacting my instructor.
   1. There are two places on the ASUN web site that will give you contact information about your instructor.
      1. The Faculty/Staff directory will give the telephone numbers and email addresses of ASUN faculty and staff.
      2. There is an Online Help page on the ASUN web site. Click on the link under WebCT for Online Course Information.
   
   
8. I want to print my calendar or assignments only. What do I do?
   1. Place the mouse icon in front of the material you want to print and left click holding down on the mouse.
   2. Drag the mouse downward across all the material you want to print. Stop when you have it all selected and then release the mouse.
   3. Click on the file menu at the top.
   4. Select Print
   5. Click on the circle next to selection
   6. Click OK
   
   
9. I clicked print but nothing happened. What do I do?
   1. DO NOT AUTOMATICALLY HIT PRINT AGAIN. If you are in the Library check with one of the library technicians. The printer maybe out of paper.
   2. Check and make sure this was the printer selected. Due to problems unforeseen, they may have changed the printers default to a different printer.
   
   
10. How do I get rid of the Temporary Internet Files (TMP'S) which fill my "cookies" folder?
    1. The easiest way to be rid of TMP'S is to go the Tools menu while logged onto the internet. Click on the Internet Options and under Temporary Internet Files click on Delete Cookies. Then repeat the procedure and click on Delete Temp files.
    2. If certain cookies are necessary to run certain web sites, you may have to go through each cookie manually and delete them in small groups. This can be done by going through you're My Documents file of the 'C' drive.